Phones, voicemail, video, webinars, SMS, and AI agentsone platform for every conversation.
Phones, voicemail, video, webinars, SMS, fax, and AI voice agents — one platform replacing the separate UCaaS and contact-center vendors most SMBs juggle.
Most SMBs run three communications stacks: a phone vendor, a video vendor, and a webinar vendor — each with its own admin console and per-seat fee. CloudIP Communications collapses them into one product with one pricing model and one set of users.
Phones ring on the same identity that books appointments and writes invoices. Voicemail transcripts post to the CRM. Webinar registrations become CRM contacts. AI voice agents answer after hours, qualify, and book — without a separate vendor.
Communications & UCaaS in three steps
From day one to day one-thousand, this is how the communications & ucaas module moves work through your business.
The communications & ucaas pillars
Specifics, not slogans — what each part of Communications & UCaaS actually does for the business.
Cloud PBX and call center
A real phone system without a Cisco quote.
- Extensions, hunt groups, queues, and ACD routing
- Bring your own number or port to the platform
- Wallboards and live agent monitoring
- Call recording with retention and transcription
Voicemail and AI voice agents
After-hours coverage that books appointments.
- Visual voicemail with AI transcription
- Voicemail-to-email and voicemail-to-CRM routing
- AI receptionist that answers, qualifies, and books
- Custom IVR flows with conditional logic and CRM lookups
Video meetings and webinars
Run a 500-attendee webinar without buying Zoom Webinar.
- HD video meetings with screen share and recording
- AI meeting summaries and action items
- Webinar registration pages, polls, and Q&A
- Replay landing pages with attendee analytics
SMS, fax, and team chat
Every channel a customer uses, in one inbox.
- Two-way SMS and MMS from your business numbers
- Cloud fax with delivery receipts
- Channels, DMs, and threads for internal communication
- Shared inbox for support@ and sales@ aliases
Every capability has its own dedicated page
Click any capability to read what it does, who it is for, and how it works.
Business phone system with extensions, hunt groups, and call routing.
BetaInbound and outbound contact center with queues, ACD, and wallboards.
BetaVisual voicemail, AI transcription, and routing to email or CRM.
AI receptionist that answers, qualifies, and books — 24/7.
BetaVisual phone-tree builder with conditions and CRM lookups.
BetaHD video, screen share, recording, and AI summaries.
Registration pages, large-audience streaming, polls, Q&A, and replay.
Coming soonTwo-way SMS, MMS, and automated reminders from your business numbers.
HIPAA-friendly cloud fax with delivery receipts.
Channels, DMs, threads, and shared files for internal communication.
Team email triage with assignment, notes, and SLA timers.
Campaigns and transactional email on managed deliverable infrastructure.
Who this is for
Three real situations CloudIP customers bring us, and how the platform answers them.
Patients call after hours and reach voicemail nobody checks.
Outcome: AI voice agent books appointments at midnight from confirmed patients.
CRM and dialer are different products with brittle sync.
Outcome: Click-to-call from the CRM logs the call, attaches the recording, and writes the AI summary.
Zoom Webinar is $79/month, GoToWebinar is $99/month, neither talks to CRM.
Outcome: Registrations create CRM leads, attendance scores them, replay watch-time triggers sequences.
Common questions
Specific answers about Communications & UCaaS — not marketing fluff.
A real cloud PBX with extensions, hunt groups, IVR, queues, and ACD. You can port existing numbers, bring your own SIP trunk, or buy numbers from us.
Calls keep flowing, even when providers do not
Voice and messaging touch the most third-party services, which is why we engineered the module to degrade gracefully and recover automatically.
Per-provider circuit breakers
When a carrier or transcription provider misbehaves, the breaker opens and we route around the failure without dropping calls.
Voicemail queues during outages
If the AI transcription layer is unavailable, voicemails are recorded normally and transcribed on recovery — no message is lost.
Stateful real-time on Durable Objects
Each company’s communications room is its own Durable Object instance, so a fault in one tenant cannot affect another.
Edge media routing
Media is steered through the closest U.S. edge for low jitter and automatic failover between points of presence.
More of Communications & UCaaS
Business phone system with extensions, hunt groups, and call routing.
Inbound and outbound contact center with queues, ACD, and wallboards.
Visual voicemail, AI transcription, and routing to email or CRM.
AI receptionist that answers, qualifies, and books — 24/7.
Visual phone-tree builder with conditions and CRM lookups.
HD video, screen share, recording, and AI summaries.
Try Communications & UCaaS on the full platform
14-day trial with every module enabled and the full Hardware Store catalog. No credit card.